Company: PTC
Location: Pune
Experience Level: Freshers
Educational Qualification: BE/BTech
About PTC
PTC is a global technology leader that empowers businesses to achieve digital transformation by providing cutting-edge solutions in a range of industries. From CAD (Computer-Aided Design) to PLM (Product Lifecycle Management), IoT (Internet of Things), AR (Augmented Reality), and SaaS (Software as a Service), PTC’s extensive portfolio of technologies has made it a driving force in the field of digital innovation.
Founded in 1985, PTC has been at the forefront of creating advanced software that helps organizations optimize product development, streamline operations, and enhance customer engagement. With a global presence spanning over 30 countries, PTC collaborates with companies in industries such as automotive, aerospace, manufacturing, and healthcare to bring intelligent and connected solutions to life.
About the Role: Associate Software Analyst
As an Associate Software Analyst at PTC, you will be joining the IoT Customer Response Team (CRT) within the development group, which is dedicated to ensuring the reliability and seamless performance of PTC’s IoT products. This role is critical for maintaining high customer satisfaction, as you will be directly involved in resolving customer-reported incidents, fixing bugs, and implementing product improvements. The CRT group is responsible for diagnosing, troubleshooting, and resolving issues that customers encounter while using PTC’s IoT solutions, and your work will play a key role in enhancing the overall user experience.
This position is ideal for fresh graduates who are eager to apply their technical knowledge in a practical, customer-centric environment. You will collaborate closely with cross-functional teams, including Technical Support (TS), Product Management (PM), Technical Program Management (TPM), Quality Assurance (QA), and New Product Development (NPD) teams. These interactions will give you exposure to various aspects of product development and support, ensuring that you gain a well-rounded understanding of how PTC’s IoT products are developed, maintained, and enhanced.
Key Responsibilities
As an Associate Software Analyst, your core responsibilities will revolve around the following areas:
1. Diagnosing and Resolving Customer Issues:
- One of the primary responsibilities in this role is to diagnose and resolve customer-reported incidents, bugs, and product defects. These issues could arise from a variety of factors, including hardware compatibility, software glitches, or improper configurations, and it will be your job to identify the root cause of the problem and provide a fix.
- You will need to work closely with the Technical Support (TS) team to reproduce the customer’s issue in a controlled environment. This often involves reviewing logs, analyzing error messages, and working through complex technical scenarios to isolate the problem.
2. Bug Fixes and Product Improvements:
- Once an issue is diagnosed, you will be responsible for fixing it by making necessary changes to the codebase or suggesting configuration adjustments. In some cases, these fixes will require collaboration with the New Product Development (NPD) and Quality Assurance (QA) teams to ensure that they align with product design and do not introduce new bugs.
- Additionally, you will actively contribute to product improvement initiatives. By analyzing common customer feedback and recurring issues, you will identify areas for enhancement and suggest feature updates or optimizations that improve the overall product experience.
3. Collaboration with Cross-Functional Teams:
- The role requires you to work closely with multiple internal teams, including Product Management (PM), Technical Program Management (TPM), and the QA teams, to ensure the smooth functioning of the product and address issues promptly.
- Collaboration is key to ensuring that all stakeholders are aware of the nature of the issues being addressed, and that the customer’s experience is considered in every step of the troubleshooting and resolution process.
4. Prioritizing Issues Based on Business Needs:
- Not all customer-reported issues will have the same priority. It will be part of your role to work with the Product Management (PM) and TPM teams to prioritize issues based on the severity of the impact on customers and business objectives.
- You will also work within the guidelines of the Service Level Agreements (SLAs) to ensure that the most critical issues are resolved within the expected timeframe.
5. Technical Support and Troubleshooting:
- Actively participate in troubleshooting sessions to reproduce customer-reported issues in an isolated environment. This will involve using debugging tools to track the cause of software malfunctions and providing potential solutions.
- You’ll also offer technical guidance to customers, helping them resolve issues related to product installation, configuration, and integration with other systems.
6. Continuous Improvement and Feedback Integration:
- PTC values customer feedback, and a significant part of this role involves continuously improving products based on user input. You’ll work with the Product Management team to integrate this feedback into future product releases and ensure that PTC’s IoT solutions remain user-friendly and reliable.
- In addition to responding to specific incidents, you’ll contribute to making PTC’s IoT products more robust by proactively identifying potential issues and recommending improvements to the development team.
Eligibility Criteria
The ideal candidate for the Associate Software Analyst role should possess the following qualifications and skills:
1. Educational Qualifications:
- Candidates must have completed a Bachelor’s in Engineering (BE) or Bachelor’s in Technology (BTech) from a recognized institution.
2. Technical Proficiency:
- You should have a strong foundation in Core Java and JavaScript, as these are essential for understanding and debugging PTC’s IoT solutions.
- Experience with databases is necessary to manage and query data, especially when analyzing customer issues that involve data manipulation or retrieval.
3. Debugging and Problem-Solving Skills:
- Excellent debugging skills are essential for this role, as you will often need to track down and resolve issues within the codebase or identify configuration problems.
- Experience with Integrated Development Environments (IDEs) and tools used for software troubleshooting will be a significant advantage.
4. Knowledge of Docker and DevOps Tools:
- Once an issue is diagnosed, you will be responsible for fixing it by making necessary changes to the codebase or suggesting configuration adjustments. In some cases, these fixes will require collaboration with the New Product Development (NPD) and Quality Assurance (QA) teams to ensure that they align with product design and do not introduce new bugs.
- Additionally, you will actively contribute to product improvement initiatives. By analyzing common customer feedback and recurring issues, you will identify areas for enhancement and suggest feature updates or optimizations that improve the overall product experience.
3. Collaboration with Cross-Functional Teams:
- The role requires you to work closely with multiple internal teams, including Product Management (PM), Technical Program Management (TPM), and the QA teams, to ensure the smooth functioning of the product and address issues promptly.
- Collaboration is key to ensuring that all stakeholders are aware of the nature of the issues being addressed, and that the customer’s experience is considered in every step of the troubleshooting and resolution process.
4. Prioritizing Issues Based on Business Needs:
- Not all customer-reported issues will have the same priority. It will be part of your role to work with the Product Management (PM) and TPM teams to prioritize issues based on the severity of the impact on customers and business objectives.
- You will also work within the guidelines of the Service Level Agreements (SLAs) to ensure that the most critical issues are resolved within the expected timeframe.
5. Technical Support and Troubleshooting:
- Actively participate in troubleshooting sessions to reproduce customer-reported issues in an isolated environment. This will involve using debugging tools to track the cause of software malfunctions and providing potential solutions.
- You’ll also offer technical guidance to customers, helping them resolve issues related to product installation, configuration, and integration with other systems.
6. Continuous Improvement and Feedback Integration:
- PTC values customer feedback, and a significant part of this role involves continuously improving products based on user input. You’ll work with the Product Management team to integrate this feedback into future product releases and ensure that PTC’s IoT solutions remain user-friendly and reliable.
- In addition to responding to specific incidents, you’ll contribute to making PTC’s IoT products more robust by proactively identifying potential issues and recommending improvements to the development team.
Eligibility Criteria
The ideal candidate for the Associate Software Analyst role should possess the following qualifications and skills:
1. Educational Qualifications:
- Candidates must have completed a Bachelor’s in Engineering (BE) or Bachelor’s in Technology (BTech) from a recognized institution.
2. Technical Proficiency:
- You should have a strong foundation in Core Java and JavaScript, as these are essential for understanding and debugging PTC’s IoT solutions.
- Experience with databases is necessary to manage and query data, especially when analyzing customer issues that involve data manipulation or retrieval.
3. Debugging and Problem-Solving Skills:
- Excellent debugging skills are essential for this role, as you will often need to track down and resolve issues within the codebase or identify configuration problems.
- Experience with Integrated Development Environments (IDEs) and tools used for software troubleshooting will be a significant advantage.
4. Knowledge of Docker and DevOps Tools:
- Although not mandatory, familiarity with Docker and DevOps tools will be beneficial. Knowledge in these areas will allow you to better understand how PTC’s IoT solutions are deployed and maintained in production environments.
- Additionally, any experience in product deployment is a plus, as it will help you contribute more effectively to resolving deployment-related issues.
5. Interpersonal and Communication Skills:
- Strong communication and interpersonal skills are a must, as this role involves significant collaboration with different teams and direct interaction with customers.
- Your ability to clearly explain technical concepts and solutions will play a critical role in maintaining positive relationships with both internal and external stakeholders.
Growth Opportunities at PTC
PTC offers a unique environment where you will have the opportunity to work with some of the most advanced IoT products in the industry. As an Associate Software Analyst, you’ll gain hands-on experience with real-world IoT applications, learning the ins and outs of how these systems function in diverse industrial settings.
This role offers a clear growth path within the company. As you gain experience, you’ll have the opportunity to take on more complex projects, contribute to new product development, and eventually lead initiatives that drive innovation at PTC. With a strong focus on professional development, PTC provides mentorship, training programs, and access to a network of seasoned professionals who can help guide your career.
Conclusion
The Associate Software Analyst role at PTC offers fresh graduates an excellent opportunity to begin their careers in the field of software development, with a focus on IoT solutions. This position provides hands-on experience in debugging, troubleshooting, and improving some of the most advanced IoT products in the industry. You will work closely with cross-functional teams, solving real-world customer issues and making meaningful contributions to the product’s success.
If you are a recent graduate with a passion for software development, problem-solving, and customer satisfaction, this role provides the perfect platform to launch your career. At PTC, you will be part of a company that is not only a leader in digital transformation but also committed to fostering a collaborative and innovative work environment. Join PTC, and be part of a team that is shaping the future of IoT and digital technologies.
- Additionally, any experience in product deployment is a plus, as it will help you contribute more effectively to resolving deployment-related issues.
5. Interpersonal and Communication Skills:
- Strong communication and interpersonal skills are a must, as this role involves significant collaboration with different teams and direct interaction with customers.
- Your ability to clearly explain technical concepts and solutions will play a critical role in maintaining positive relationships with both internal and external stakeholders.
Growth Opportunities at PTC
PTC offers a unique environment where you will have the opportunity to work with some of the most advanced IoT products in the industry. As an Associate Software Analyst, you’ll gain hands-on experience with real-world IoT applications, learning the ins and outs of how these systems function in diverse industrial settings.
This role offers a clear growth path within the company. As you gain experience, you’ll have the opportunity to take on more complex projects, contribute to new product development, and eventually lead initiatives that drive innovation at PTC. With a strong focus on professional development, PTC provides mentorship, training programs, and access to a network of seasoned professionals who can help guide your career.
Conclusion
The Associate Software Analyst role at PTC offers fresh graduates an excellent opportunity to begin their careers in the field of software development, with a focus on IoT solutions. This position provides hands-on experience in debugging, troubleshooting, and improving some of the most advanced IoT products in the industry. You will work closely with cross-functional teams, solving real-world customer issues and making meaningful contributions to the product’s success.
If you are a recent graduate with a passion for software development, problem-solving, and customer satisfaction, this role provides the perfect platform to launch your career. At PTC, you will be part of a company that is not only a leader in digital transformation but also committed to fostering a collaborative and innovative work environment. Join PTC, and be part of a team that is shaping the future of IoT and digital technologies.
Apply to below link 👇
