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Remote - Amberstudent hiring Customer Support Intern
Company: AmberstudentPosition: Customer Support Intern
Location: Work From Home / Remote
Salary: 40k/ Month
Customer Support Intern (Pune-Hybrid)
About Amber
Amber is a long-term accommodation booking platform tailored for students, akin to booking.com for student housing. We assist over 80 million students globally in finding and securing full-time accommodations near their universities, simplifying the process by eliminating the hassle of negotiation, cumbersome paperwork, and broken payment processes. As the largest and fastest-growing student housing platform worldwide, Amber boasts over 1 million units listed across six countries and more than 100 cities. We are rapidly expanding and aim to achieve $1.2 billion in annual gross bookings by 2023.
If you are passionate about making international mobility and living seamless and accessible, join us in building the future of student housing! Amber is recognized as one of the fastest-growing companies in the Asia Pacific by the Financial Times.
Role Purpose
We are seeking Customer Support Interns to help us provide exceptional resolutions and support to our customers.
Responsibilities
- Respond promptly and professionally to customer inquiries via email, phone calls, and chat.
- Manage a high volume of incoming calls, chats, and emails efficiently.
- Identify and assess customer needs to ensure satisfaction.
- Maintain updated knowledge of the organization's products, services, and customer service policies.
- Document customer interactions and compile necessary documents, forwarding information to relevant parties.
- Provide clear and simple explanations in response to customer questions, ensuring understanding and acceptance.
- Recommend new products or services and suggest improvements by highlighting relevant features and benefits.
- Participate in training opportunities to enhance customer service skills.
- Establish and maintain good rapport with customers using positive language, anticipating their needs, and offering appropriate solutions.
- Assign tickets to respective associates/managers and follow up on their resolution.
- Highlight discrepancies caused by associate negligence and take appropriate action to rectify them.
- Ensure the closure of all tickets within the assigned timeline and maintain necessary SLAs for smooth departmental functioning.
- Take total accountability for Customer Satisfaction (CSAT) across all communication channels.
Skills Required
- Strong customer orientation and adaptability to different types of characters.
- Excellent written and verbal communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Friendly and welcoming demeanor with clients and team members.
- Ability to explain complex concepts in a clear and simple manner.
- Strong command of written and verbal English.
- Ability to remain calm and polite in stressful situations.
- Patience in handling tough cases.
- Familiarity with the industry is a plus for chat support roles.
What You Will Get from Amber
- Fast-paced growth opportunities with the potential to skip intermediate levels.
- Total freedom and authority to get the job done.
- An amazing work culture, as evidenced by our Glassdoor ratings.
- Fair compensation (Stipend).
Join Amber and be part of a dynamic team committed to revolutionizing student housing worldwide!
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