Position: Business Associate
Qualification: Bachelor's/Master's/MBA
Salary: ₹5 - ₹8 LPA (Expected)
Experience: Freshers (0–1 Year)
Location: Remote (Work From Home)
Job Overview
Cognizant is seeking an enthusiastic and detail-oriented Business Associate to join our dynamic remote team. This entry-level position is ideal for individuals eager to grow their careers in customer service and operations management. As a Business Associate, you will work night shifts to ensure seamless service delivery and foster positive customer relationships.
Key Responsibilities
Respond promptly and accurately to customer inquiries, maintaining a high level of satisfaction.
Oversee daily customer service operations, ensuring adherence to processes and guidelines.
Resolve customer issues and concerns effectively, prioritizing their needs.
Collaborate with team members to enhance customer service strategies and overall experience.
Utilize customer data to identify trends and recommend actionable improvements.
Train new team members, providing guidance on customer service best practices.
Leverage customer service tools and software to streamline operations and improve efficiency.
Participate in team discussions, contributing ideas for improved customer service delivery.
Stay updated with emerging industry trends to refine customer support methodologies.
Eligibility Criteria
Education: Bachelor's, Master's, or MBA degree from a recognized institution.
Experience: 0–1 year of experience in customer service or operations (freshers are welcome).
Skills Required:
Need Strong communication.
Problem-solving abilities to resolve customer concerns promptly.
Attention to detail for accurate record-keeping and documentation.
Familiarity with customer service software and tools.
Positive attitude with a customer-first mindset.
Preferred Certification
Why Join Cognizant?
At Cognizant, we foster a supportive, inclusive, and innovative work environment where employees thrive. Our global team of over 300,000 associates collaborates to deliver cutting-edge solutions, drive transformation, and make a lasting impact.
Global Presence: Work alongside talented professionals from around the world.
Career Growth: Build a fulfilling career with ample learning and development opportunities.
Work Culture: Experience a collaborative, energetic, and equitable workplace where every voice is valued.
About Cognizant
Cognizant is a leading global professional services company specializing in transforming businesses through innovative digital solutions.
By combining industry expertise and technological innovation, we help clients envision and execute a smarter future.
Learn more at www.cognizant.com.
Commitment to Diversity
Cognizant is committed to fostering a workplace that celebrates diversity, equity, and inclusion.
We ensure that all applicants, regardless of race, gender, religion, disability, or any other protected status, are given equal opportunity to thrive and succeed.
Disclaimer: Salary and other job details are subject to change. Interviews may be conducted virtually or in person, and candidates must present valid government-issued identification during the hiring process.
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